SUMMATIVE ASSESSMENT Course: Learning Outcome: Applied Retail Management Analysis Cycle: 4 and 5 Apply your strategic business knowledge and SA: 12 common business sense to analyse business ethical dilemmas. Analyse business scenarios and share what action you would take that is in line with your ethical and moral compass. Performance Criteria: Overview To be successful in this assessment, you need to review the scenarios and share which action(s) you would take and why. Instructions 1. Read each scenario in detail. 2. Choose the ethical action that you would do in this instance. Describe why you would carry out the chosen action given the circumstances. You may decide to choose a combination of two (2) or more of the listed actions. Your response should be approximately 2-3 paragraphs. Submit your document of responses to Blackboard Learn once complete. SCENARIO 1: Retail Theft Marie Fox is an assistant manager at a retail-clothing store. She is aware of numerous incidents of insider theft. The cash drawer is always short several dollars at a time and there are bogus returns with a common customer. Her manager, Paul Martin is also her friend. She has worked with him at other companies and he is responsible for her obtaining her present job as an assistant manager. Marie is in charge of the paperwork that deals with customer returns, deposits, and inventory. The entire staff only consists of six people, including the manager, Paul and assistant manager, Marie. Everyone is aware of the problems and Paul is telling you the sales associates are the ones he is suspicious of. You know that only the manager and assistant are allowed to do the deposits, paperwork, and all returns. All the clues are pointing to your manager, but he insists it is the lower level employees. All cash drawer shortages are reported to the corporate office of the company and it reflects on you. The customer that keeps getting the returns comes in and tries to return items that don't have a receipt. Marie is already aware of the bogus returns and declines the return without proof of purchase. Paul realizes at this point that Marie has proof that he is acting unethically and in turn harming the company. She believes that most likely there are other instances of Paul's unethical behavior. What do you do? Keep quiet and continue to work under those unethical conditions so you don't ruin your relationship with your manager and friend. . Go above his head to the District Manager and bring the proof of all the transactions. Confront your manager and tell him you know and threaten to tell if he does not cease his unethical behavior Let him accuse innocent employees and let them get fired for his unethical behavior.. SCENARIO 2: Gift Incentives Paula is 20 years old working for an employee health clinic at a local medical school. Paula files, runs errands, types correspondence and orders supplies for the office and clinic. She initiates all of the orders to the appropriate vendor when the nurses inform her that they are running low on supplies. However, there is one vendor that calls her regularly to see if they need gloves or syringes. When supplies were low, Paula would have this vendor fill the order. One day, she received a package from this company. Inside were an underwater camera and a note thanking her for the business. A few weeks later the vendor called to get approval to ship more supplies. Paula declined as informed him supplies were not low. The salesperson became annoyed and reminded her that they were under a contract and would face a penalty if the supplies were not shipped and paid for within a specified time period. Paula knew nothing of a contract and assumed that it was set up before she started working there. The salespersons told her that after payment was received, they would send her a stereo to thank her for continued business. What do you do? Have the salesperson speak to her supervisor. Call the legal department Decline the gift. Ask for a copy of the contract Tell the salesperson to ship the supplies and receive the stereo in a few weeks