SunelRead the following Case Study and answer the questions that follow.New scheduling software rollout for a Regional HospitalBackgroundA regional hospital, striving to implement total quality management, faces a 12% increase in patient wait times and a 9% decrease in patient satisfaction scores External chalenges include rising healthcare costs and increased competition from newly established clinics, while internally, the hospital grapples with outdated processes and technology, contributing to anefficiencies and declining staff morale.You have been asked to lead a project to replace the processes and system used to schedule patients into patient rooms, treatment and diagnostic rooms, and operating rooms throughout the hospital, including the new cancer ward. The goal of the project is to improve the hospital's scheduling capability, with particular attention to maximising the use of the hospital facilities. The scheduling approach needs to satisfy critical patient healthcare needs and patient desires, such as having a private room when their insurance will cover the cost.There are many things to consider when scheduling a hospital facility. These include, but aren't limited to:The critical need for immediate careInsurance entitlements per patient (for example, private or semi-private room)Is the patient contagious?Need for diagnostic or health monitoring equipment and the capability of a patient room to accommodate theequipmentStaffing levels with required expertise, such as X-ray technicians or surgical skillsThe overall project sponsor is the hospital COO, Dr. Yolanda Mbalula, who will work with you to provide management support for the project. She oversees Physician and Patient Services in her role as the COO. She is frustrated by the hospital's inability to effectively schedule facilities and is very excited about implementing this project. In your initial conversations with Dr. Yolanda Mbalula, she has expressed very strong opinions about how scheduling should be performed.Some key objectives of the project include:Rescheduling procedures decreased by 75%Software must run on all current computer platformsDecrease average procedure wait time to less than 30minutes.Reduce procedural and process errors by 50%Question 1[10 Marks]Suggest how the hospital inefficiencies may be solved through adopting the TQM approach while implementing this projeQuestion 2[20 Marks]In the context of the project objectives, discuss the significance of the DMAIC (six-sigma) methodology and how it may implemented towards improving the systems and processes after roll out of the software.