Question: Super C at Atwater operates between 9 A . M . to 1 0 P . M each day and it open seven days a
Super C at Atwater operates between AM to PM each day and it open seven days a week. Currently,
Super C operates six checkout counters each serving its own waiting line. Customers are arriving at the store at
an average rate of per hour, following Poisson distribution. The service time at each checkout counter is
exponentially distributed with a mean service time of minutes per customer. Each customer spends an
average of $ Super C has a contribution margin of on all its items.
Super Cs customer research has established that it incurs Super C a cost of $ per hour that a customer
spends waiting in the system. Super C is employing workers at checkout counters at an hourly wage of $ per
counter. The manger of Super c feels that it might be advantageous to form a simple waiting line serviced by
all checkout counters instead of separate waiting lines.
Suppose:
Current system separate waiting line for each cash counter, and customers are split into each cash
counter equally that is the arrival rate of each counter is per hour and customers are not allowed
to change lines
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