Question: supervisor asked to write a memo to management that explains recruiting, selecting and staffing customer service representatives for the new call centers in Malaysia. Some
supervisor asked to write a memo to management that explains recruiting, selecting and staffing customer service representatives for the new call centers in Malaysia. Some of the questions to be addressed are:
What are the different sources of staffing and which one would be recommended for these new centers?
How should recruiting be carried out?
What kind of selection process should be used?
Create a Job Description for the customer service representative. It must be unique to this organization, so you can not just download a job description off the Internet.
Respond to the management with a memo. Respond to each question Include the question on the memo and give a suggestion on how the organization should proceed.
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