Supervisors can help a Total Quality Management $($TQM$)$ effort succeed by behaving as if quality is important. Among TQM users, this commonly is called Blank$\_\_\_\_\_\_.$

Multiple choice question.

benchmarking

walking the talk

turnover

overhead

Multiple choice question.

Employees in a print shop examine a sample of newsletters to look for defects.

A city's park district considers ways to upgrade its playground equipment.

A city's park district asks its maintenance crew to suggest ways to keep its parks clean and attractive.

A fitness center considers ways to improve the programs it offers for senior citizens.