SUPPLY CHAIN MANAGEMENT

Read the extract below and answer ALL the questions that follow.

The Road to Digital Maturity Challenges and Opportunities

The dawn of Industry 4.0 has heralded a new future for the supply chain. Transformative technologies promise to make the supply chain function less linear and more interconnected.

Referred to as the digital supply network, this new ecosystem is poised to transform how stakeholders communicate.

Digital maturity allows the supply chain to evolve as a strategically important function for an organization one that fosters informed decision-making, eventually laying the foundation for a more flexible organization. It also helps organizations break down functional silos and create a common playground where operators and suppliers can seamlessly connect.

There is still some question however, on whether organizations have caught up with this new strategic role of the digitized supply chain and its potential to drive innovation.

A 2017 McKinsey survey reveals that an average supply chain has a digitization level of only 43%, the lowest among five critical business functions that were evaluated. Yet only 2% of executives reported that the supply chain gets a focus in their digital strategies.

Source: https://www.supplychain247.com/paper/how_is_technology_reshaping_the_supply_chain_in_2019/supply_chain

Write a paper that will address the following questions

Question 1 (20 Marks) Discuss the recent trends in CRM and how they impact supply chain management globally.

Question 2 (20 Marks) Discuss the benefits of adopting ERP into your supply chain along with its drawbacks.

Question 3 (20 Marks) Provide key insights into elements of supply chain management that might be lacking.