Question: Suppose a consumer comments on your recent Facebook post and says Your customer service is terrible! I've been waiting weeks for my product to arrive,

Suppose a consumer comments on your recent Facebook post and says "Your customer service is terrible! I've been waiting weeks for my product to arrive, and it hasn't even shipped yet!" This comment is an example of _____.
Question 1 options:
negative engagement
positive engagement
sentiment
virility

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