Suppose that in a small business, customers arrive at a Poisson rate of one every 12 minutes
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Suppose that in a small business, customers arrive at a Poisson rate of one every 12 minutes and that service time is exponential at a rate of one service every 8 minutes.
- a. Determine the system utilization, the average amount of time a customer spends in the system, and the average number of customers in the system.
- b. Suppose a local festival is expected to increase customer arrivals by 20%. Determine the corresponding impact on results presented in part (a).
- c. Given outcomes demonstrated in (a) and (b), how would you characterize the average number of customers and expected time in the system using the relationship between arrivals and service times?
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