Question: Suppose that Player One does decide to go with Goodman s security system. If Mark calls Jim in three months with a complaint that the
Suppose that Player One does decide to go with Goodmans security system. If Mark calls Jim in three months with a complaint that the system has allowed several breaches, the first thing Jim should do is
a listen carefully and get the whole story
b gain agreement on a solution
c ask Mark how he wants the complaint resolved
d take action to solve the complaint
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