Question: Suppose that you designed a tutorial to train a person in the use of the new service department system. What specific information would you want

Suppose that you designed a tutorial to train a person in the use of the new service department system. What specific information would you want to know about the recipient of the training? How would that information affect the design of the training material?

Indicate overall what the training plan should include for each different classe of users for SIM.

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