Question: Suppose you are a project manager using a waterfall development based methodology on a large and complex project involving customer relationship management and improvements to

Suppose you are a project manager using a waterfall development based methodology on a large and complex project involving customer relationship management and improvements to data collection for targeting high-value customers. The app users will include customer service (contact center), middle and executive management. The company is known for its wide range of innovative services and leadership in bringing new offerings to market in record time.

Your manager has just read the latest article in ComputerWorld that advocates replacing this methodology with a more agile approach and comes to your office asking you to switch. What would you say and why?

- Contrast and compare the waterfall vs agile approaches.

- What is your rationale for either remaining with the waterfall approach or adopting a more agile/iterative one?

- In either case, what advantages and benefits result due to your decision? Provide as much detail as possible. Assumptions are allowed.

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