Suppose you are designing a training program for a group of 40 employees. These employees come from a wide range of ethnic and cultural backgrounds. They also have different levels of education and experience as it relates to the content area of the training.

• If you were tasked with developing a training program, what training design features would you use to address these constraints? Explain why.
• If a particular task presented in the training is critical to saving a life (police officer shooting a gun, pilot responding to an emergency) what factors would you build into the design of training to ensure that the behavior was both learned and transferred to the workplace?