Susan Brown is the mother of a 4-year-old little girl named Eliza who attends your campus. Susan has been a frequent offender of picking up Eliza late from school. The Guidepost Parent Handbook states that each late pick-up will result in a $25 fee. The first time Susan was late picking up Eliza, your Head of School sent Susan a friendly reminder that late pick-ups are not permitted and that in the future, Susan would be charged. After the second late pick-up, you made it a point to give Susan another friendly verbal reminder in person on the day of the offense. Susan was very apologetic and promised it would not happen again. This week, Susan was again late in picking up Eliza two more times, so you billed her $25 for each occurrence. In response to the charge, you receive the following email from Susan. Please read the email below and draft a response to Susan. Dear School Leader, I just received my monthly statement and I was shocked to find that I was billed $50 for late pick-ups! I picked your school because when I toured you sold me on the fact that my experience was important and that you've tailored your program to accommodate busy parents. I'm a single mother and it has been a challenge coordinating pick-ups with Eliza's dad. On the specific dates in question, one day I was only 15 minutes late due to an emergency with Eliza's older sister Stacey. She was sick and I needed to pick her up from her school rather than having her take the bus. On the other day, Eliza's dad was supposed to pick her up, but called me at the last minute because he had a meeting he "had" to attend. I understand you want us to pick our kids up on time, but life happens sometimes! I expect to hear from you promptly that this charge has been removed from my account. Susan Brown Your Response:

Scenario 2 Context: As an Assistant Head of School, you are responsible for supporting the overall operations of the school and you would work closely with the Head of School. The Head of School is typically someone well versed in our academic approach in the classroom and is responsible for directly managing the teaching staff. Today, you received the following email from a teacher: Hello, I know you don't do the hiring, but I thought you should know about this since I've tried to tell our head of school. Our new assistant teacher in extended day doesn't know what she's doing, and we've had other people who weren't up to our standards either. I really like the way you handle the operations of the school, so you should tell the Head of School that you want to do the hiring yourself. I think we'd be a lot better off if you did. Just a thought! Thanks, Teacher Tammy

Your Task: response to Tammy, and then write a separate paragraph or outline of what your next steps would be to resolve this situation.

Response to Tammy:

Your Plan:

Scenario 3 Context: An Assistant Head of School is responsible for managing various accounting and financial tasks for the school, in addition to admissions and other operational duties. There are times in which competing priorities demand attention and less urgent tasks may need to be deprioritized. We utilize a system called Smartcare to store student information such as allergies, emergency contacts, as well as bill our families monthly. Tuition is due on the first of every month and late fees are applied on the second. Prior to a child's first day, it is important everything is updated in Smartcare for health and safety and billing purposes.

 Scenario: Five newly enrolling children have started school today and you recognize that not all of the updates that needed to be made in Smartcare were completed, so you cannot yet print out emergency contact or allergy reports for their classrooms. All other systems have been updated and all required paperwork was received for all children. Additionally, 15 currently enrolled families have not yet paid tuition and it is the third of the month. Since this is a Monday, the late fees have not yet been applied to their accounts. You have also received a check which is supposed to be deposited same day whenever possible, and you have new families to start setting up in the systems who start in 4 weeks. The tasks you need to complete include: - Add the new families into Smartcare who are not starting for 4 weeks. - Add emergency and allergy information for each new student starting today to Smartcare and print out emergency and allergy reports for each classroom. - Deposit the check received into our bank account. - Help a prospective parent who has walked in for a tour of the school without scheduling an appointment. - Update the five new families' billing accounts for their first month's tuition - Add late payment fees to the account of each family who has not yet paid.

 In what order would you prioritize these tasks? Your Plan:

 

Scenario 4 Context: Your school is hosting a "Fall Festival". This is an opportunity for you to bring in new prospective families and raise awareness of your school within the community, as well as appreciate exiting families. Provide an outline a sample project plan for the event. The goal of the project plan is to outline major considerations for the event as well as the steps needed to execute the event successfully. This includes but is not limited to a detailed timeline and task list. Your Response: