Question: Suzanne is a yoga instructor. When beginners attend her class, she goes out of her way to ask about their needs, challenges, and expectations. She

Suzanne is a yoga instructor. When beginners attend her class, she goes out of her way to ask about their needs, challenges, and expectations. She also modifies the classic poses for them and offers special equipment to help them achieve proper balance. Suzanne is extremely popular among these customers because of her emphasis on which variable of service quality?

assurances

tangibles

associability

empathy

Suzanne is a yoga instructor. When beginners

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