Sydney Trains O . . . . . . . 8,000 employees 12 levels of pay Management represents 45% of the workforce Sydney Trains . Highly unionised environment Staff turnover 16% 30% of staff permanent full time (1% turnover), and 70% of staff casual (18% staff turnover) Shifts change constantly General public have a negative view of the service Uniforms not so attractive Perceived level of power low Questions Staff rotate constantly with no fixed location Developments occur with very little warning or consultation Changes are material Is the management structure working well? Is the management function working well? What are the decision-making problems you can see? What are the staff-manager relationship issues you can see? What would you do as a manager to resolve these issues?

8,000 employees 12 levets of pay - Management represents 45\% of the workforce . Highly unionised emvironment. - Staff tumover 16s 30% of staff permanent full time (1) turnover), and 7os of staff casual (1tas: staff turnover) Shifts change constantly - General public have a negative view of the service - Uniforms not so attractive - Perceived tevel of power low Sydney Trains Staff rotate constantly with no fixed location Developments occur with very little warning or consultation Changes are material Questions - Is the management structure working well? . Is the management function working well? - What are the decisioo-making problems you can see? - What are the staff-manager relationship issues you can see? - What would you do as a manager to resolve these isscoes