Question: System-intensive processes are also known as knowledge work. True False The third evolution of CRM began with the improvement in techniques of data gathering and

System-intensive processes are also known as "knowledge work". True False The third evolution of CRM began with the improvement in techniques of data gathering and analysis. True False Market agility is considered a benefit of outsourcing. True False The manages the day-to-day aspects of the project. Project Manager change management team Steering Committee Super User There are two types of SaaS providers, application service providers (ASP) and Point of Sale (POS) World Web Enterprise (WWE) Software of Demand (SOD) Layer Level Software (LLS) Thick client

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