Systems and decision making module.

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Training planning decision dilemma

Larry, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Larry had no experience working in kitchens, but the supervisor who hired him, explained that it wasnt necessary, because they would train him.

On Larrys first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasnt especially thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns to the manager. Youre our most senior employee, so that makes you the most qualified person to do the training. A frustrated Tyler didnt say much after that and aside from giving Larry a nod of acknowledgement, his only words to him were watch, and stay out of my way.

By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress level in the kitchen had increased dramatically. It was at this point Tyler turned to Larry and barked, I need you to run to the fridge and get me more hamburger meat! Afraid to ask any questions, Larry quickly turned to look for the fridge, and as instructed, ran through the kitchen line to get more meat. A cook, unaware that Larry was coming through, turned to put up a dish, and collided with Larry. He never heard him coming.

1. Identify all the things that went wrong on Larrys first day. (5 marks)
2. When selecting an employee to do training, how much does seniority factor in on your decision, and why? (15 marks)