Question: table [ [ Month , Calls / Hr , cS Score,Job Sat.,Esc.,Res. ] , [ 1 , 1 2 , 1 3 5 ,

\
table
[
[
Month
,
Calls
/
Hr
,
cS Score,Job Sat.,Esc.,Res.
]
,
[
1
,
1
2
,
1
3
5
,
8
8
,
8
4
,
7
,
8
6
]
,
[
2
,
1
1
,
5
5
7
,
8
9
,
8
2
,
9
,
8
5
]
,
[
3
,
1
3
,
5
5
0
,
8
6
,
8
8
,
1
1
,
9
0
]
,
[
4
,
1
4
,
0
5
6
,
9
4
,
8
1
,
1
0
,
8
3
]
,
[
5
,
1
0
,
5
5
2
,
8
5
,
9
0
,
1
3
,
9
2
]
,
[
6
,
1
1
,
5
9
9
,
9
2
,
9
2
,
8
,
9
3
]
]
Monthly Goals: Calls per Hour
(
Calls
/
Hr
)
>=
1
3
,
5
0
0
,
Customer Service Score
(
CS Score
)
>=
8
5
,
Job Satisfaction
(
Job Sat.
)
>=
8
9
,
Escalations
(
Esc
.
)
<=
9
,
Resolutions
(
Res
.
)
>=
9
0
Which metric would you focus on improving?
Calls per Hour
Customer Service Score\
table
[
[
Month
,
Calls
/
Hr
,
cS Score,Job Sat.,Esc.,Res.
]
,
[
1
,
1
2
,
1
3
5
,
8
8
,
8
4
,
7
,
8
6
]
,
[
2
,
1
1
,
5
5
7
,
8
9
,
8
2
,
9
,
8
5
]
,
[
3
,
1
3
,
5
5
0
,
8
6
,
8
8
,
1
1
,
9
0
]
,
[
4
,
1
4
,
0
5
6
,
9
4
,
8
1
,
1
0
,
8
3
]
,
[
5
,
1
0
,
5
5
2
,
8
5
,
9
0
,
1
3
,
9
2
]
,
[
6
,
1
1
,
5
9
9
,
9
2
,
9
2
,
8
,
9
3
]
]
Monthly Goals: Calls per Hour
(
Calls
/
Hr
)
>=
1
3
,
5
0
0
,
Customer Service Score
(
CS Score
)
>=
8
5
,
Job Satisfaction
(
Job Sat.
)
>=
8
9
,
Escalations
(
Esc
.
)
<=
9
,
Resolutions
(
Res
.
)
>=
9
0
Which metric would you focus on improving?
Calls per Hour
Customer Service Score

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