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During the evening busy period, passengers of Tom Jackson's airline at the Flagstaff the Airport arrive at a rate of 71 per hour and an agent can serve 26 passengers per hour. The check-in queue system the airline follows is illustrated below:











(1) Using the appropriate queuing model template, generate the performance measures of the queue. Attach (cut and paste special > picture) the appropriate queuing template with the correct information below.		On your own


(2) What is the average length of the line when there are three agents on duty?			8.4719

(3) What is the average waiting time (in minutes) for passengers at this check-in counter?			8.6

(4) Airline management would like to reduce the average waiting time for check in to no more than 5 minutes. How many agents would have to be on duty to meet this service standard?	4

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