% | TAFE: Role play 2: Present the Debt Repayment Plan for approval The scenario In this rale play, you will meet with the Senior Accountant from ABAFS to present the Debt Repayment Plan you prepared in Role play 1 You have met with the client, Peter Crowe, and negotiated for them to repay their outstanding debt for services of 32585.00 in accordance with the ABAFS Customer Debt Collection Policy {pdf) and ABAFS Customer Credit Limit Policy (pdf). Having completed the Debt Repayment Plan, you must now seek approval from the Senior Accountant to agree to the repayment plan. Your task 1. You must now facilitate a meeting with the Senior Accountant to obtain approval for the Debt Repayment Plan you agreed to with Peter Crowe in Role play 1. Suggested meeting agenda s Introductions * Meeting purpose o Background of the problem with the client and their outstanding debt o Owverview of your previous discussions with the client * Possible conseguences of problems on client relationships Debt Repayment Plan agreed to in Rnlew 1 * Request approval for the repayment schedule s Agree on follow-up actions to send a copy of the authorised plan to Peter Crowe for signature and return to us, and file the plan * Close the meeting. \"aws = nsw | TAFE: Role of the student being assessed During the role play, you must: s use appropriate questioning, active listening and other interpersonal skills to convey and clarify information and instructions * answer any questions asked by the Senior Accountant. Role/s of the person/s in supporting roles Ask a colleague or peer to act in a supporting role. Thiz rale play will require the following role: Senior Accountant from ABAFS When you're ready to complete the role play, provide your role play actor with the following Role play instructions {docx). Time allowed: Your meeting should be approximately 5 -10 minutes long. Submission checklist Submit the following for marking. Video recording of meeting Approved Debt Repayment Plan Role play instructions for Part 1, Role play 2 Instructions for the role play actor Thank you for agreeing to participate in this role play to assist the student undertaking the unit S FNSACC322 Administer subsidiary accounts and ledgers. The follewing role play is based on the simulated erganisation, Azure Beach Accountants and a Financial Services [ABAFS). Your role: You will play the role of Senior Accountant at ABAFS. Student's role: The student will play the role of Accounts Receivable Officer at ABAFS. The Accounts Receivable Officer reports to you in your capacity as Senior Accountant. Scenario The Accounts Receivable Officer just met with a client, Peter Crowe, from Hurst & Smith Plumbing. Despite having an agreement in place with the client to limit credit to $2000.00, ABAFS records show that they were 90 days in arrears, with invoices totzalling $2585.00 for the provision of BAS and 145 Services. The client has not contacted the Accounts Receivable Officer even after four reminder letters were sent to them. After receiving notice that ABAFS would cease further services and commence debt recovery action if debt was not repaid in full immediately, the client called the Accounts Receivable Officer and was werbally abusive via the phone. The Accounts Receivable Officer conducted a meeting with the client and had some success in getting them to agree on 2 Debt Collection Plan. The Accounts Receivable Officer is now seeking your authorisation for the Debt Collection Plan for 52985.00. The meeting should be approximately 5 - 10 minutes long. Instructions The Accounts Receivable Officer has asked to meet with you to seek approval for the Debt Collection Plan, previcusly agreed to with the client. In the meeting, you'll need to: 1. Ask the Accounts Receivable Officer if the client had been difficult during the meeting. If the answer is 'ves, you should suggest that you will contact the client because he has been a client with ABAFS for many years. 2. Check that the Debt Collection Plan specifies the repayment amount and frequency. For example, it should be along the lines of the client agreeing to * Pay Invoice # 245 in full within 10 business days. * Pay Invoice # 321 in full within 17 business days. * Pay Invoice # 433 in full within 24 business days. Ask the Accounts Receivable Officer if they have advised the client that services will be suspended until the debt is repaid in full Sign the Debt Collect Plan. Thank you for participating in the role play