Take Test: Labor Relations & C X G Establishing a smooth and evex + bbhosted.cuny.edu/webapps/assessment/takn/launch.jsp?course assessment id. 1602221_1&courte d-_1902832 18content id 50862211_1&step=null Remaining Time: 54 minutes, 20 seconds. * Question Completion Status: According to the textbook, which is true about delivering quality customer service? a. The concepts are not difficult to understand. b. Anybody can be successful at it. One should do what comes naturally d. It is easy to accomplish QUESTION 18 2 points Service providers and customers use body language as a. None of these OD A Silent way of commune c. A noisy way of communicating d. A way to convey less of what we are truly feeling 2 points QUESTION 19 Which of the following is an example of a hospitality intang tele? a Documented confirmation of room reservation b. Guest satisfaction Hotel key Save and Sub Click Save and submit to one and wait Chick Save All Anders were MacBook Air 30 888 TS esc FF one @ # # $ % A 6 & 7 g 0 8 6