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Question $4/13$

A sales rep is cold$-$calling some of his company's previous customers about a new service. One customer says she had a bad experience with another sales rep and isn't interested in using the company's services again.

What should the rep do first?

Promise that past issues have been addressed and encourage her to give the company another chance

Put her on hold and ask his supervisor for permission to offer her discounted services

Put her on hold and check if it's OK to transfer the call to his supervisor

Ask her what happened and see what can be done to ensure her satisfaction

$$ Promise she won't experience the same issues again and ask if she'd be interested in discounted services

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