• Taking the time to properly define the problem is critical. Explain how the statement of fact helps define the problem, why it is important to put the statement of fact information in writing, and why over time the statement of fact may change.
• Discuss how the continuous improvement tools discussed in the lecture notes are incorporated into a robust problem-solving process. How are these continuous improvement tools used in the development of a root cause analysis?
• Discuss the importance of incorporating mistake proofing into the problem-solving process.