talk about a time when you had to address (or were involved with) conflict in a work setting. Then, address the following, using the provided headings to format.

• Conflict Setting
  • Describe the setting, the people involved, the emotions experienced, and the outcome.
• Insight
  • Provide insight into how the situation could have been handled better by referencing the textbook and an outside source.
• References
  • Place your two citations in this section.