2. Talk about factors associated with Clinicians as Managers.
3. Talk about the Sandwich Principle.
4. Talk about the interplay of Capital Investors and Management Companies in the US healthcare delivery system.
5. Give an example of the Contrasting Communication Technique (Patterson, et al, 2002, "Crucial Conversations").
6. Talk about improper and proper use of Compliments.
7. Give 3 examples of how a Manager can show Objectivity/Fairness.
8. Talk about various Management Approaches and schools of thought including Scientific, Behavior a list, Human Relations, Structuralism, Quantitative, and Systems Approaches.
9. Name some advantages and disadvantages of a Hierarchal Organization and give an example of its appropriate and inappropriate use.
10. What are Robert's Rules of Order?
11. What is Engagement vs. Satisfaction?
12. Who is the Gallup Organization and what is CE11?
13. Name 3 of the 11 Gallup CE11 questions.
14. Why are Behavior-Based questions such a valuable tool in hiring? Give an example of a behavior-based question.