Question: Target: Descriptive Statistics N Minimum Maximum Mean Std. Deviation Overall_Sat 164 3 10 8.45 1.385 Overall_Staff 164 10 7.97 1.700 Overall_Store 164 10 8.42 1.366

Target: Descriptive Statistics N Minimum Maximum Mean Std. Deviation Overall_Sat 164 3 10 8.45 1.385 Overall_Staff 164 10 7.97 1.700 Overall_Store 164 10 8.42 1.366 Overall_Quality 164 5 10 8.38 1.416 Overall_Price 164 10 7.99 1.545 Valid N (listwise) 164 Kohl's: Descriptive Statistics N Minimum Maximum Mean Std. Deviation Overall_Sat 161 3 10 8.15 1.558 Overall_Staff 161 10 7.48 2.364 Overall_Store 161 10 7.99 1.861 Overall_Quality 161 10 8.11 1.738 Overall_Price 161 10 7.73 1.720 Retailer 161 4 4.00 000 Valid N (listwise) 161 The mean satisfaction scores of Target and Kohl's are different from each other. For Overall Satisfaction, mean of Target and Kohl's are 8.45 and 8.15 respectively. For the staff, mean of Target and Kohl's are 7.97 and 7.48 respectively. For the store, mean of Target and Kohl's are 8.42 and 7.99 respectively. For the quality, mean of Target and Kohl's are 8.38 and 8.11 respectively. For the prices, mean of Target and Kohl's are 7.99 and 7.73 respectively

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