Task 1: Analysis of the current process. Specifically, the CKH team is interested in:

a) the identification and analysis of all process waste, using a variety of qualitative and quantitative techniques;

b) the development of a comprehensive register of issues in the current process,

including their root causes; and

c) a discussion on their impact on the overall efficiency of the process.

Your findings should be supported by a detailed analysis through the application of appropriate analytical techniques. Note: given the amount of data available, it would be difficult to conduct meaningful queueing analysis and simulation. Hence, you are NOT required to perform these two analysis techniques.