Question: Task 1: Designing an appropriate Incident and Problem management process Identify an organisation of your choice in your local community and conduct a readiness assessment

Task 1: Designing an appropriate Incident and Problem management process Identify an organisation of your choice in your local community and conduct a readiness assessment for an effective incident and problem management process. Use the assessment to write a proposal of a suitable ITSM framework for handling incidents and problems within that specific organisation. Consult relevant ITSM literature to identify a suitable framework for your proposal. Your proposal should include the following elements of the rubric: Purpose: This assignment focuses on: Specific Outcome 3 : Identify, explain, and evaluate the business value of incident and problem management Specific Outcome 4 : Diagnose problems relating to incident management and provide procedurally appropriate and applicable resolutions

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