Question: Task 1 You are required to develop customer service policy and procedure for following three business areas: 0 Hotel Reception taking a room reservation on

Task 1 You are required to develop customer service policy and procedure for following three business areas: 0 Hotel Reception taking a room reservation on the telephone 0 Restaurant Receiving, seating and taking food order of the customer | Store receiving receiving a supply of perishable items You are also required to develop a checklist each to monitor the implementation of customer service policy and procedure Task 2 You are required to implement and monitor the practices for quality customer service developed by you in task 1 during four service periods. This will be done in four role plays where student from your group will be allocated to play the role of the person following the practices for quality customer service. Ensure that you provide access to these practices for quality customer service to the person playing the role

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