Task $2$: Business Communication Practices $$ LO$434$ marks

For this task you are asked to analyse the professional and ethical business communication practices of a New Zealand business.

a$)$ Choose a New Zealand business and describe the nature of its communication practices for each of the following forms of communication:

$$ How the business answers telephone calls

$$ The business$$s social media marketing

$$ The business$$s website and wording on the website.

$12$ marks $4$ marks for each communication practice

b$)$ Using the same New Zealand business from Task $2$a describe three $(3)$ attributes that make business communication professional and three $(3)$ attributes that make business ethical.

Two $(2)$ references are to be included.

$12$ marks $2$ marks for each attribute

c$)$ Using your findings from Task $2$a and $2$b determine if the business communications from your chosen are professional and ethical.

$10$ marks $5$ marks for professionalism and $5$ marks for ethical