Task 2: Create a Customer Journey Directions: In the chart below, you will outline a customer journey for the person you interviewed in Task 1. Under the relevant stage in the customer journey, describe the touchpoint, action, and thought or feeling that your interviewee had with the company. Note that since no customer journey is the same, you might not have information for every single stage or text box. In those cases, write "N/A". Revisit Section 7, Module 1 for a refresher on how to create a customer journey. 'S Interest/ Customer Awareness Conversion Retention Consideration Advocacy Journey