Task 2: Develop policy and procedure

In this task, you will develop a policy and procedure to manage team effectiveness.

Scenario:

Your team meets regularly to solve issues, but they have had challenges making decisions and solving problems without conflict.

Develop a clear policy and procedure for the team using the template that will enhance teamwork and meet the organisation's goal of 'protecting a work environment that is respectful, friendly and safe'. The purpose of the policy is to outline expected team performance during team meetings.

You will share this policy and procedures with team members in Part 2.

The policy must include the following:

1. A policy statement expresses the purpose of this policy.
2. A procedure to make decisions in the team.
3. A procedure to identify issues, concerns and problems.
4. The expected performance standards and behaviour during team meetings and contingency actions if there is unacceptable or unprofessional conduct.
5. A link to formal learning about team effectiveness to support the team in meeting the outcomes.

Team performance management policy and procedures

1. Policy purpose

1. Decision-making procedure

This procedure is to be followed to make decisions in a team.

(Add or delete rows as required)

Table 7 Decision-making procedure

Step	Process
1
2
3
4
5
6
7

1. Issue resolution procedure

This procedure is the process to be followed to identify and address issues, concerns and problems identified by team members.

(Add or delete rows as required)

Table 8 Issue resolution procedure

Step	Process
1
2
3
4
5
5
6
7

1. Professional conduct

All team members must abide by the following expected performance standards and behaviour during team meetings:

Unacceptable or unprofessional conduct will be managed in the following ways:

1. Further assistance

Any team member requiring assistance in interpreting this policy and procedure document must consult their nominated supervisor responsible for implementing and operating these arrangements in their work area.

Any team member who requires support related to this policy and team effectiveness may also contact the applicable formal training:

Table 9 Formal training

Name of training provider	Name and link to formal training