TASK 2

In this Learning task, you are required to review the customer service delivery and monitoring for a specific organization. This could be your workplace, another organization that you are familiar with, or can choose any healthcare business and base your responses on that organization.

You are required to analyze & review customer service delivery and monitoring system in the organization and identify an opportunity to enhance the quality of service and products offered by the organization. You will need to base your recommendations on your research of the existing delivery process and analysis of customer feedback and satisfaction.

You must submit a report with specific recommendations to improve customer service delivery. In the report you must mention the following:

1. How to identify the customer needs

2. Effective interpersonal and communication skills used to identify and clarify customer needs, inform customers about available choices

3. Possible constraints or limitations in addressing and meeting customer needs