TASK $2$

PART $1$

You need to show that you can identify and utilise troubleshooting techniques.

Do the following:

Over a period of a week observe and document cases where troubleshooting was necessary, the techniques used and conditions in which troubleshooting was implemented.

Choose one of the problems and develop a plan to address the root cause of the problem.

Implement the plan.

Monitor the solutions to ensure effectiveness.

Provide the following as evidence:

A suitably formatted document in which you explain:

a$.$ How you assessed the conditions to use trouble$-$shooting techniques?

b$.$ How have you identified problems to determine trouble$-$shooting requirements?

c$.$ Why have you used specific trouble$-$shooting techniques for specific problems?

d$.$ A developed plan, implementation and monitoring of the chosen problem.

PART $2$

This is a reflexive assessment, where you need to dig deep and reflect on the points below and then write a comprehension titled "How I manage my working environment".

Do the following:

Makes notes to answer the questions below.

a$.$ How do you manage your time in any workday?

b$.$ Which technique have you adopted since learning about other time management techniques?

c$.$ Explain how you manage yourself between tasks, meetings and dealing with clients and interruptions during any working day.

d$.$ When you have been faced with anticipated difficulties in meeting task deadlines, how do you communicate this to your manager?

e$.$ Explain how you, your team working with other teams in other departments.

f$.$ What planning techniques do you use to work effectively?

g$.$ What is the procedure for managing files and records within the organisation?

h$.$ What time management techniques are used by your direct team? Explain giving the weaknesses and strengths of this technique$/$s$.$

i$.$ Do the time management techniques assist with meeting the team's objectives? Explain

j$.$ What task$/$s have you delegated to another team member? How well did you delegate? What worked well what could you have changed.

Draft a comprehension with the title provided above and create a story from your notes to express and represent the title, ensuring to cover all information from points a $-$ m$.$

Email a draft to your manager and request feedback.

Provide the following as evidence:

The compiled comprehension of how you manage your working environment.

The email thread showing feedback from your manager.