Question: Task 3: Implement improvements This task requires you to implement improvements in efficiency and service levels. Subtask 3.1. Prepare performance management policy and procedures Scenario:

Task 3: Implement improvements This task requires you to implement improvements in efficiency and service levels. Subtask 3.1. Prepare performance management policy and procedures Scenario: Management has decided that a formal performance management policy and procedures should be developed and implemented across the organisation. They have allocated this task to the Operations Manager. Subtask: As the Operations Manager of the organisation, you are required to develop a Performance Management Policy and Procedure. You must use the section provided to document your response. Word limit: (250-300 words)

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