Task 3 In Task 3 students are required to respond to performance data by analysing the performance reports against planned objectives, reviewing performance indicators, ensuring under-performers are coached and reviewing and developing continuous improvement processes. a) Based on your findings in Task 2 (c), identify groups and individuals contributing to under- performance and ensure that they are coached and provided the necessary training to ensure they can work effectively. To do this, you must complete the coaching/training template provided in the Appendix 3. b) As the General Manager of Caf Culture, you determine that although a yearly external audit is necessary to identify under-performance, regular continuous improvement practices are also necessary. As such, you must develop continuous improvement processes for the organisation. Your process may build upon the performance measurement systems in your business plan, which you can elaborate on to show how regular monitoring and small changes can lead to effective performance throughout the long term. (50-100 words)

hospitality management questions

appendix 3 COACHING/TRAINING SESSION PLAN TEMPLATE General Information Training Name: Trainer: Duration: Email Address: Expected Outcomes(s): What will participants gain from this session? Training Session Description: How will you achieve these outcomes? Training Session Goals Identify the goals/objective of each activity. Activity In each box, describe each activity that you plan to run or ran in this training session. Materials What do you need to run the activity? Time How much time is required? What are participants doing? Do, Reflect, Generalize, Apply? Goals Identify the goals/objective of each activity. Activity In each box, describe each activity that you plan to run or ran in this training session. Materials What do you need to run the activity? Time How much time is required? What are participants doing? Do, Reflect, Generalize, Apply? RISK MANAGEMENT PLAN TEMPLATE Risk Management Plan Activity and Associated Risk Likelihood Low/Medium/High Impact Low/Medium/High Mitigation/Prevention Strategy