TASK 3:

1. MAINTAIN BUSINESS AGREEMENTS.

KPI Using the recent business agreement negotiated by you, identify key performance indicators

(KPIs) your business is required to maintain.

1. List the Key Performance Indicators associated with your new agreement

See your meeting notes

1. E.g. how will you measure price (approximately) increases - decreases?
2. Delivery - schedule (on time) - how long this takes (consistency)
3. Quality - how to measure this - checking on temperature and quality of the cut/weight

You could have a checklist for each delivery - containing all three (3) items above and then this can be measured/analysed every week

1. List and describe three (2) effective ways in which you maintained communications with the customer or business partner regarding the fulfilment of the KPIs.

1.

2.

1. Identify a time where you had to make adjustments to the agreed KPIs, during the business negotiations for the agreement that you were involved in.

Where they might be a conflict of interests over a particular item in the contract e.g. we disagree on something and so we discuss it (remember the video with the oranges yesterday - e.g. the example of two girls wanting the same one orange and finally by asking the right questions, they were able to identify that one orange could be used for both juice and the skin for the cake so they were able to share the orange for different outcomes.

Often we go away from the negotiation and find a reason to change the KPI so we need to go back to the 'table' and renegotiate e.g. Coffee change the KPI from price increase of 5% to a price increase of 6.5% is more realistic agreed by both parties.

1. What steps have you taken to inform your team, colleagues and/or contractors of any adjustments that may have been made to existing agreements?