Task $3$: Team communication and collaboration $$ DGTTSC wireless upgrade. Please refer to the image DGTTSC wireless upgrade scenario provided. a$.$ Tool for helpdesk meetings. Based on the team members outlined in the scenario, you have been asked by your manager to recommend a tool that the helpdesk team can use to have their regular meetings. Those meetings are designed to briefly outline any upcoming projects, software rollouts or patching. The meetings are also used to discuss any particularly challenging situations that have not been resolved, such as wireless outages. You will need to select and justify one collaborative tool that can be used by the IT helpdesk team to resolve the challenges outlined in the scenario. You will need to describe the tool and highlight two key benefits for every member of the team when using that tool. Note that some benefits may overlap for different team members. You can choose the tool that was previously discussed "Zoom". Additionally, meetings are expected to be in real time and generally take $30$ minutes or so$.$ However, the company will consider other approaches depending on your recommendation to ensure all rostered members of the IT helpdesk can contribute to the meeting. b$.$ Team$-$based personal and interpersonal skills. Based on the team members described, reflect on whether the team should be considered an effective team and then on how your personal and interpersonal skills would improve the team$$s effectiveness. To do this, use Google$$s five indicators of an effective team to discuss an indicator the team has met well and another one the team does not meet well. Task $4$: Conducting a retrospective reflection of a team $$ DGTTSC wireless upgrade. Consider that the IT helpdesk successfully resolved the wireless outage issues described in the previous DGTTSC wireless upgrade scenario. DGTTSC has now tasked you with preparation for a retrospective reflection of the wireless upgrade project, with a focus on the performance of the IT helpdesk team. Remember that you are not a member of the IT helpdesk for this part of the task; instead, you are acting as the facilitator of the retrospective reflection. a$.$ Describe the overall process you will use to get feedback from each team member, ensuring everyone can contribute. This should include whether it is meeting in person or whether it is online. It should explain if everyone will meet at the same time or if it will be individual meetings with the facilitator or some combination thereof. b$.$ Based on the team profiles in the DGTTSC wireless upgrade scenario, outline the potential communication or interpersonal skills that may require special consideration when facilitating a retrospective reflection. c$.$ Discuss two tools or approaches you can use to collect specific feedback from each team member.