Question: Task 3: Ticketing System Assignment Overview: Respond to the following email, making recommended solutions and explaining the rationale for your recommendations: FROM: Manager TO: Systems

Task 3: Ticketing System Assignment Overview: Respond to the following email,

Task 3: Ticketing System Assignment Overview: Respond to the following email, making recommended solutions and explaining the rationale for your recommendations: FROM: Manager TO: Systems Administrator RE: Support Prioritization I am receiving complaints from department supervisors that their support issues are not being addressed in a timely manner. We need a ticket escalation policy to ensure business priorities are met, while managing end-user expectations. Please draft a policy describing how support requests will be prioritized. In addition to normal troubleshooting prioritization, please address the following departments: customer service, sales, accounting and marketing, prioritized in that order

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