TASK 4 - Role-play and Observation Purpose Your performance will be documented while being observed by your assessor. Role-play & You will participate in a role-play. Observation The role-play will be performed with your assessor who will play the instructions part of a customer and you will play the part of a customer service representative according to the scenario below. The job role could be current or one you have previously had. If you have not been employed in a customer service role, then use your knowledge of the unit content to create a job role of your own. Your meeting will take place in a simulated service environment where you will have access to relevant equipment. The assessor will assess your required skills and knowledge according to