Question: Task 7: Question 1 In order for CCF & MB to continue to meet their primary goal of ' being a leader in offering broking

Task 7: Question 1

In order for CCF & MB to continue to meet their primary goal of 'being a leader in offering broking services to the local community', they have asked you, in your capacity as the newly appointed general manager, to develop a performance plan and establish some 'key performance indicators' (KPIs) for all customer service staff.

(200 words)

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