Task: A Dilemma between Agile Project Management and the Classic Waterfall Approach in the Artificial Intelligence Environment

An insurance company has decided to optimize its telephone customer service with a voicebot solution. The goal

is to implement a voicebot solution for an insurance company in Germany $(=$ customer$).$ The IT development and implementation is carried out by the international IT system subsidiary $(=$ IT provider$)$of the globally operating insurance group.

The national insurance company still operates classically according to the waterfall model.

$-$Top$-$Down decisions

$-$Delivery and go$-$live dates set in advance

$-$IT implementation budget set and approved in advance

In return, the international IT system subsidiary $-$ like a startup $-$ operates $100\%$ according to agile methods and procedures.

$-$Iterative project execution and IT development

$-$Iterative project budget allocation

$-$Project implementation based on agile ceremonies

The goal is to achieve project implementation that is as frictionless as possible, considering the different starting points $($classic waterfall approach at the customer versus agile approach at the IT provider$).$

Task$($Question$)$

a$)$ Discuss the business opportunities and threats of agile project management in joint teamwork with a classic approach.

b$)$ Explain approaches which agile roles and ceremonies can be used to synchronize the two contrasting business setups in the best possible way in the project.

c$)$ Describe a conceptual process model based on which the described project is to be approached and implemented.