Question: TASK B: A CASE STUDY - 2 5 pts Strathboggle Visitor Centre to customers has been below standard and two bus tour operators have withdrawn

TASK B: A CASE STUDY

- 25

pts

Strathboggle Visitor Centre to customers has been below standard and two bus tour operators have withdrawn the visitor centre from their itineraries as a result. of customer care. Manager of the centre has asked you to provide answers to the following questions. customers? groups?

4 .

What is 'customer aftercare' and how can the maintenance of customer care contribute to improving levels of customer satisfaction?

5 .

I know that we should be getting feedback from our customers, how can we do this and how do we monitor the feedback we get?

TASK B: A CASE STUDY -25 pts Strathboggle Visitor Centre to

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