Task scenario

Work on the same business scenario as your assignment 1 (You are a newly appointed manager in customer service department with Qantas, an Australia-based airline. Like all other businesses, Qantas management often find themselves faced with the challenges of managing uncertainties, like Covid19, that result in restructures and constant changes).

You are leading a newly formed 'special unit or team' that has been asked to address emergent customer service issues during this time. Thinking about what you have learned about management theory in this unit (MAN105) and what you have discussed in your assignment 1 please answer the following questions:

required:

Motivation and Rewards

Leading and Managing Change

Team and teamwork

Planning