Task: Students are required to write a $$brief$$ on the question below.

Imagine that you are all managers in a local restaurant. There are many restaurants in town, making it a competitive

business. You recognize that providing high quality, friendly service and having actively engaged employees is going

to make the difference between your restaurant$$s success and failure.

Your management team decides to first address organizational citizenship and employee engagement as drivers of

high quality customer service.

First, think independently about what your restaurant can do to enhance the engagement and citizenship behaviors

of your employees. Then share your ideas with the group and identify your top three suggestions for the restaurant.

Your management team next decides that it will be important to minimize dysfunctional employee behaviors if the

restaurant is to succeed. First, think independently about what your restaurant can do to minimize the occurrence

of these destructive behaviors. Then share your ideas with the group and identify your top three suggestions for the

restaurant.

The brief should follow the simple structure below:

$4\mathrm{.}2$ GROUP PRESENTATION: ORGANIZATIONAL BEHAVIOUR THEORIES

Presentation Date: $11$th $17$th March

Value: $15\%$

Length: NA

Students will work in small groups to prepare discussion questions and lead classmates for some of the

discussion topics. The groups will be chosen for you. The idea is to lead the class in an intellectual

conversation about the topic, think about the issues related to that topic and learn from each other. Each

group will be strictly limited to $10$ minutes. Each group should discuss with me ahead of time what they

plan to do$.$ Topics should be chosen from those below:

Introduction $$ Introduce the purpose of your assignment, define OB$.$

Body $$ At least two or three paragraphs covering different ideas, provide real examples and quote$/$reference

materials from your text$-$book.

Conclusion $$ Summary of your brief.

References $$ Use Harvard reference system