Technology$-$based communication media

continue to dedine in usage

make it more difficult to engage withi employees and customei's

tends to be the default choice for workplace communication

are best for building relationships

What type of media is best to deliver a complex or emotional message?

Text message

Social media

In$-$person meeting

Email

When a communicator engages in overlapping communications, it is considered

metacommunication

situational communication

multicommunicating

pivoting