1. Technology decisions are often a significant factor in process planning

True or False

2. A cause-and-effect diagram is used interchangeably with the term the "fishbone".

True or False

3. which of the following is not a factor of outsourcing?

-Reliability

-Expertise

-Consistency

-Cost

4) Snacknow, a food service firm, is calculating its monthly productivity report. From the following data calculate the multifactor productivity.

Labor rate $20

Units produced 10,000

Labor hours 1,000

Cost of materials $2000

Cost of energy $500

	6.5
	-1.6
	3.3
	0.4

4. To evaluate the profit potential of a new product, which of the following quantitative techniques is not used?

	Perceptual maps
	Cost/benefit analysis
	Decision theory
	Internal rate of return Positioning is a step-in strategy formulation that defines how firms will compete in the marketplace.

True or False