Ten years ago, Antonio was appointed the director of logistics for a significant company dedicated to the online sale of office supplies. So far, work in the logistics area had been executed excellently, but for some months they have begun to detect some irregularities that have caused the discomfort of customers.

Among the main problems detected we find:

• Orders sent to a client were incomplete, which implies that a second package must be sent with the items missing.
• Poorly sealed packages that sometimes open during the journey.
• The most fragile products are often not protected and arrive broken or damaged to the customer.
• Delivery to the client takes a few days.
• Even, once, customer addresses have mixed, sending one customer someone else's orders.

Following these problems, with the consequences that bring, Antonio decides to reorganise the logistics department. To achieve this, he asks for help to design the processes and tasks that must be executed during the reception, preparation and sending of orders to customers.

DEVELOP

1. The logistics department is organised into three main areas: reception, preparation and dispatch of orders. Divide all the work and tasks that are carried out in the department of Antonio, so that each area has specific tasks and activities. Besides, establish the objectives that you intend to achieve with each of the detailed processes.
2. Focus on a specific area (reception, preparation or shipment) and design the diagram with the processes and tasks that make up this area.
3. In the diagram, it represents the parallel processes, as well as alternative trajectories and inspection points, to avoid the problems presented in the statement.
 
4. Based on the objectives set in question 1, which review indicators would you use? And how would you use them? Justify your answer and give several examples of what you would measure with the selected indicators?

Answer rating: 100% (QA)

Reorganizing the Logistics Department Problem The logistics department of an online office supply company is experiencing issues with incomplete orders damaged products and slow deliveries Solution Re... View the full answer