TERM PROJECT (Additional guidance will be given using a Bb collaborate presentation): This course focuses on the management of processes and supply chains that are used to deliver the product (either a good or service) to the customer. This term project requires that a process or supply chain (preferably at your company or organization) be identified, flowcharted, and analyzed. You may choose one of the following two options.

Option 1: Choose an existing process for providing a company's goods or services, and then flowchart the existing process. (For example, a member of your group is responsible for developing personal financial plans for their customers; map the process of preparing the plans.)

Option 2: Choose an industry's or product's supply chain and then document, flowchart, and analyze the supply chain. The project is centered on your analysis of the process. Your analysis of the process should cover the applicable areas of process management including such items as A detailed process flow chart including process inputs, process outputs, activities, activity times, processing, and labor requirements. Capacity analysis of the process, including the strategies used to address expected customer demand.

Suggested metrics used to measure the process or supply chains performance, and how a changed process may improve them. Address other relevant issues as appropriate, such as:

1. Customer demand and process capacity relationships

2. How production is planned, from customer demand to production schedules

3. Quality Management issues

4. Product delivery issues

5. Collaboration and coordination issues

6. The interfaces of the process with both the external and internal customers

7. Waiting line issues and related staffing decisions

8. Other applicable process or supply chain management issues or concerns

You are expected to:

1. Provide a short, written midterm report (one or two paragraphs with SIPOC including a high-level flowchart) stating the option the group chose and the process they have chosen to analyze or design. Included should also be a preliminary project plan (what you are planning to do!), and any concerns that you may have at that time. Do not hesitate to seek further direction before submitting the midterm report! Due dates are on the course schedule.

2. The final report can take one of two forms. (A) A complete PowerPoint slide presentation plus full-size process flow charts and tables (Note: I am hoping you will use this report to present some issues at your organization or company). (B) A few pages report including the same information as above but in text format plus flow chart and tables. The grade for the project will be based on: Process Choice (not too technical or too trivial, clear process flowchart, SIPOC, measurement, improvement opportunities identified, project plan described (what you actually did!).

If you are not currently working, read this section as how relevant would your analysis be to someone in a management position at the organization you reviewed.

How relevant it is to your current job position. Process Analysis (correctness of analysis, appropriate recommendations justified by logical analysis and use of appropriate improvement methods and tools, thorough analysis, appropriate measures collected and analyzed - or at least carefully planned, and originality of the analysis) Presentation of information: logical flow, clarity and ease of understanding, and originality of the project