Question: Terry, a listing agent, has a short temper. When a buyer starts to quibble about some problems with a house, asking that the seller kick

Terry, a listing agent, has a short temper. When a buyer starts to quibble about some problems with a house, asking that the seller kick in more money for repairs, Terry grows impatient and tells the seller that the buyer is neurotic and cheap. Which of the following standard negotiating tips has Terry ignored?

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